Back up your owner reporting
Give owners an independent, photo-backed view of their property to sit alongside your own monthly numbers.
For residential property management companies
Find the Problems at Your Properties Before Your Owners Do
Your regionals can't be everywhere, and your site teams usually know when they're coming. TourNTell sends a certified local inspector to your communities unannounced and delivers a photo-backed report within 24 hours.
- Unannounced visits to the leasing office, common areas and vacant units
- One 80+ item checklist across every property you manage
- Scores, timestamped photos and an action plan you can share with owners
- Nationwide. No long-term contract.
First inspection free
Contact us
Book Your Free Property Inspection
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A TourNTell specialist will reach out shortly. Need us sooner? Call (888) 337-0808.
- 24 hrsReport turnaround
- 40+Timestamped photos
- 80+Checklist items
- 100%Satisfaction guarantee
- NationwideLocal certified inspectors
The gap in most management companies
You answer for more doors than your team can walk
Regional visits get scheduled, site teams prepare, and the property looks its best for an afternoon. The rest of the month is what residents live with, and what your owners eventually hear about.
- Regional managers can't walk every property often enough
- Scheduled visits show you the prepared version of a community
- Site reports are written by the people being measured
- Owners can hear about a problem from a tenant before they hear it from you
What TourNTell adds
Independent eyes on every community you manage
An unannounced property inspection is a visit by an independent, certified inspector that your on-site team isn't told about in advance. You see the property the way residents and prospects see it on a normal day.
You book the visit and your site team doesn't hear about it. The inspector walks the leasing office, exterior, grounds, amenities and vacant units, scores each one against the same checklist, and backs every finding with timestamped photos.
The report comes to you first, so you can fix what's wrong and tell your owner what you did about it.
Built for property management companies
What your company gets from unannounced inspections
Honest, comparable data on every property, without adding headcount or travel.
Hold site teams to one standard
Every community is scored on the same 10 categories, so feedback to your managers comes with photos and scores, not opinions.
Stretch your regional managers
Local inspectors handle the routine walks, so your regionals can spend their time at the properties that need them.
See if vendor work holds up
Landscaping, cleaning and make-readies get looked at on an ordinary day, not the day after someone said they were done.
Catch issues while they're cheap
Safety hazards and deferred maintenance get flagged with urgency levels before they turn into a resident complaint or an owner call.
Keep it running on a schedule
Set monthly, quarterly or custom visits per property and watch each community's scores over time.
What every inspection covers
10 categories. 80+ checklist items. One clear score.
Each inspection covers the things that decide whether a prospect signs a lease and whether a resident renews.
- Curb appeal & first impression
- Building exterior condition
- Grounds & exterior areas
- Parking & hard surfaces
- Common areas & amenities
- Safety & maintenance
- Management & leasing staff
- Unit interiors
- Photo evidence
- Action plan & findings
What site reports leave out
Small problems that turn into owner calls
Property issues rarely happen overnight. They build quietly when nobody independent is walking the property.
The parking lot nobody flagged
Cracked asphalt turns into potholes, trip hazards and a repaving bill you now have to explain to the owner.
The vacant unit nobody walked
Leaks and failed make-readies keep a unit off the market while the report still says it's rent-ready.
The gutter that became a bigger job
Gutter, siding and drainage problems rarely get escalated by site teams until the repair is expensive.
How it works
Your first inspection in four steps
Pick your properties
Start with one community or send your full list. Tell us what you want checked.
We dispatch locally
A certified, background-checked inspector near the property is typically on site within 24 to 48 hours.
Unannounced visit
A one to two hour walkthrough, documented with timestamped photos and scored on every category.
Report in 24 hours
Scores, photos, flagged issues and an action plan land in your dashboard. Repeat monthly or quarterly.
What you receive
A report you can act on the same day, then send to the owner
Every report is verified before delivery, organized by category, and ready to go to your site manager or your owner.
- Condition scores by category
- 40+ timestamped photos
- Leasing staff evaluation
- Flagged safety issues
- Prioritized action plan
- Access-denied incidents documented
Inspection vs. the usual options
Why your own checks can't replace an independent one
Inspection apps help your staff document a walk. They don't send anyone, and your team still knows it's happening.
| What you need | Site team's report | Regional's scheduled visit | Inspection app run by your staff | TourNTell inspection |
|---|---|---|---|---|
| Team doesn't know it's coming | No | Rarely | No | Yes |
| Done by someone outside your company | No | No | No | Yes |
| Timestamped photo evidence | Sometimes | Only what they shoot | Yes | 40+ photos |
| Scored against a consistent checklist | No | Varies by person | Yes | 80+ items |
| Takes no time from your staff | No | No | No | Yes |
| Report turnaround | End of month | Whenever it's written up | Depends on your staff | 24 hours |
Where management companies use TourNTell
One inspection program, many uses
Fee-managed properties
Show owners what their property looks like on a normal day, verified by someone outside your company.
New management contracts
Record a photo-backed condition baseline when you take over, so nobody argues later about what you inherited.
Underperforming communities
When occupancy or reviews slip, see the property and the leasing office as a prospect does before you change anything.
Properties far from your regionals
Get eyes on the communities that are hardest to reach without adding another day on the road.
Lease-up communities
Make sure leasing, amenities and curb appeal match the marketing while every tour counts.
Before owner reviews
Walk into the meeting with current scores, photos and an action plan already underway.
Inspection pricing
Simple per-property pricing. Cancel anytime.
Billed monthly per property. Your first inspection is free.
Basic
$99 /property /month
- Curb appeal review
- Building exterior
- Unit walk-through
- Management & staff evaluation
- 20+ photos
Most popular
Comprehensive
$149 /property /month
- Everything in Basic
- Grounds & parking
- Common areas & amenities
- Safety compliance
- 40+ photos
For portfolios
Enterprise
Custom
- Custom checklists
- Portfolio-wide scheduling
- Recurring monthly or quarterly visits
- Dedicated account support
100% satisfaction guarantee. If a report falls short, we re-inspect for free or refund you. All inspectors are background-checked and insured.
What clients say
Real eyes on the ground
"TourNTell completely changed how we manage our portfolio. The unannounced inspections keep our property managers accountable."
"Finally, a way to see what's really happening at our properties without scheduling weeks in advance. Game changer."
"The reports are thorough and the turnaround is incredible. We get actionable insights within 24 hours of every inspection."
Your first inspection is on us
Stop guessing what happens at your properties between visits
Pick one community and we'll inspect it unannounced, free. Within 24 hours of the visit, you'll know what your residents and prospects are really seeing.
- Call (888) 337-0808 (Mon to Fri, 9am to 5pm ET)
- Email sales@tourntell.com
First inspection free
Contact us
Get in Touch With Us
Thanks, we've got it.
A TourNTell specialist will reach out shortly. Need us sooner? Call (888) 337-0808.
FAQ
Questions from property management companies
How do property management companies use unannounced inspections?
As an independent check on the communities they run. A certified local inspector visits without your on-site team being told in advance, scores the property against a standard checklist and documents it with timestamped photos. You see what residents and prospects see on a normal day, and you see it first.
Will my on-site team know the inspection is coming?
No. We don't notify the on-site manager or leasing staff before we arrive. Common areas, amenities, grounds, the leasing office and vacant units are visited unannounced. Occupied units are the exception, because residents must receive 24-hour notice under most leases and local laws. If access is denied anywhere, that is documented in the report.
Can we share the reports with our property owners?
Yes. The report comes to you first, organized by category with scores, photos and an action plan, so you can forward it to an owner or use it in your owner reporting.
How much does it cost?
Plans are per property and billed monthly. Basic is $99 per property per month and Comprehensive is $149 per property per month. Larger portfolios can get Enterprise pricing with custom checklists and portfolio-wide scheduling. There is no long-term contract, and your first inspection is free.
How fast do we get the report?
A local inspector is usually dispatched within 24 to 48 hours of booking. The walkthrough takes one to two hours, and the verified photo report reaches your dashboard within 24 hours of the visit.
Can you inspect every property to the same standard?
Yes. Every inspection follows the same checklist of 10 categories and 80+ items, so scores are comparable across properties and site teams. Enterprise clients can also get custom checklists that match their own standards.
Where do you operate?
TourNTell covers properties across the United States through a network of local, certified inspectors, with the same report format in every market.
Are your inspectors vetted and insured?
Yes. Every inspector is background-checked and insured with general liability and professional liability coverage.
Can we schedule recurring inspections?
Yes. You can set monthly, quarterly or custom recurring inspections for each property or for your whole portfolio.